Made Of Real Glass - Be Careful

Our Phoenix crystal watter bottle is made of real glass and needs to be treated carefully. The double wall glass is for insulation to keep the wanted temperature, and not for extra protection. If you drop the bottle, it will most likely break. Things to keep in mind:

1. Do not overfill the gem-chamber and shut the lid with force

During production we realized that the ceiling of the gem chamber was a delicate part of the bottle. In the end we enforced the glass by making it 3mm thicker. But even so, please be careful.  Forcing the bottom lid shut will cause the wall between the two compartments to shatter.

2. Where to put the gemstones

Our “Phoenix” Crystal Tea Infuser Bottle is designed for the indirect method when charging the water. The gems are placed in the separate gem-chamber, and will charge the water through the glass. The gemstones affect the water by subtle radiation. Just like sun rays, magnetic rays or microwaves and radiation waves pass through glass which makes it unneccesary for the gems to be in the water. 

But if you prefer to place the gems into the water bottle you can, with our stones. Some stones dissolve harmful substances when put in liquid but Amethyst and Rose quartz are safe to use. So if you want to use the direct method, simply put the crystals in the infuser basket and place in the bottle. Please be mindful if you decide to put any other gemstones in the infuse basket. You must make sure the stones are compatible with water and will not dissolve, or discharge any harmful substances in your drink.

3. Insert the Crystals carefully

Be mindful when you insert the crystals. We recommend using the technique where you tilt the bottle and gently place in the gemstones one by one. Dropping the gemstones in the chamber keeping the bottle completely upside-down might break the glass.

4. Avoid large tempeture changes

Do NOT – pour cold water into the glass bottle when it’s hot or vice versa. Going from hot to cold too quickly can cause the glass to break. Be sure that your glass bottle has cooled to room temperature after washing before you put in cold water and especially ice inside.

5. Make sure the seal is completely pushed down inside

The seal inside the lids should be pushed down with the “groovy” side inside the lid and the smooth side facing you. Make sure the seal, which makes the lids leak proof, is completely pushed down inside the lid. If the seal isn’t completely in place, it’ll cause a very strong vacuum. This will cause the lid to close too tight, making it hard to open, and might cause the bottle to break.

Do you experience a strong smell from the lids? In that case you have received a defected item. The defect/smell can easily be removed by washing the seals in the dishwasher just once. If you don't have access to a dishwasher, please contact us directly, and we will help you out.