Warranty & Returns

30-Day Money Back Guarantee

Did you receive a defective item? Please fill in the contact form below with a description of the defect, a close-up photo, and your Order ID. Our Customer Care Team will get back to you as soon as possible to guide you through the next steps.

If upon inspection, we determine that the product is defective, or you are not completely satisfied with your purchase or we fail to meet your expectations we will give you a refund or replacement. Further instructions will be given by our Customer Care Team.

In case of damage after the 30-day-money-back-window has expired, please contact us directly and if we determine that the damage is caused by a manufacturing defect we will do all we can to make it right. We value all our customers and want every Spirit of Phoenix purchase to be a great experience!

Return & Exchange policy

Return of a non-defected bottle. Please make sure the following conditions are met:

  • Repack the merchandise in its original packaging with the original packing slip and packing material, if possible.

  • Make sure the crystals are packed outside the bottle in its pouch inside the padded envelope.

  • No later than 30 days from the actual date of purchase date.

Replacement/Exchange of a defected item:

  • Please provide pictures of broken parts when you contact Spirit of Phoenix Customer Care Team

  • Please provide your order ID, full name, and address. 

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